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Your Privacy
This privacy policy will outline how we
collect, use and protect your personal information
when visiting, and interacting with our website.
An overview of this privacy policy:
- We collect your personal information to assist
us to serve you in the best possible way.
- We will only use your personal information
in ways that you might expect it to be used
in the course of our business.
- We will not pass your personal information
on without asking for your permission, unless
required to by law.
- Upon request, we will give you the chance
to see any information we hold about you.
- We protect your information with internet
facilities as well as internal procedures.
- Upon request, we will provide you with information
on how we handle personal information.
- We will listen to any complaints regarding
the way we handle your personal information,
and investigate this in accordance with the
National Privacy Principles (NPP)
1. The collection of your information:
1 (a) ISP Details:
When you look at this web site, our Internet
Service Provider makes a record of your visit
and logs the following information for statistical
purposes:
- your server address
- your top level domain name (for example .com,
.gov, .au, .uk etc)
- the pages you accessed and documents downloaded
- the previous site you have visited
- the type of browser you are using.
We will not make an attempt to identify you
or your browsing activities. However, in the
unlikely event of an investigation, a law enforcement
agency or other government agency may exercise
its legal authority to inspect our Internet Service
Provider's logs.
1 (b) Collection of information through our
forms: (In adherence with NPP1)
We only collect your personal information that
is necessary for us to provide you with our services
through our functions and activities.
We will only collect information in a manner
which is fair and lawful. We will only collect
information from you through the feedback forms
on this website. We will not collect information
directly from your computer or internet connection
(however, see the section above "ISP Details" for
information about your personal information that
is logged by our Internet Service Provider).
We will only collect your information from you.
No information about other parties will be requested,
unless in the case of you recommending this web
site and/or products to a known party. In this
case, the other party will be notified immediately,
and their information will not be collected by
us, it will only be used to direct your message
(much like you sending them an email).
Each form you complete will consist of details
explaining why this information is to be sent.
If your information is to be given to another
party, this will also be made known on the form.
2. Use and Disclosure (In adherence with NPP
2)
The use and disclosure of your information is
for the primary purpose of collection (as per
1. Collection)
We will only record your e-mail address if you
send us a message. Your e-mail address will only
be used for the purpose for which you have provided
it and it will not be added to a mailing list
or used for any other purpose without your consent.
This site does not provide facilities for the
secure transmission of information across the
Internet. Users should be aware that there are
inherent risks transmitting information across
the Internet.
3. Quality (In adherence with NPP 3)
We will ensure the personal information we collect,
use or disclose is accurate, complete and up-to-date.
Each time information is collected, it will be
used for it's intended purpose, and will not
be re-used unless for the following reasons:
- If you have subscribed to receive material
- If you have signed-up as a member
In this case, a facility will be made available
for you to view your personal information, and
update this information.
4. Security (In adherence with NPP 4)
We will keep any information we collect for re-use
in a secure environment. If you are using a form
that uses our secure servers, they use 128 bit
encryption with valid security certificates.
Our internal polices prohibit unauthorised access,
modification or disclosure of your information.
(You can see if you are using a secure server
by viewing the Properties of the page you are
viewing).
Once your information has been used to process
our services for you, we permanently de-identify
this information. This means we destroy your
personal details, but retain activity information
for our accounting and performance measures.
5. Openness (In adherence with NPP 5)
We manage your personal information in this manner:
- Information is retrieved from your access
to our web site
- Information is used to process your request
- Once we have delivered your service, we will
destroy your information.
- If your information is to be used regularly,
it will be secured and governed according to
this Privacy Policy.
Upon request, we can show you:
- What information we have collected (if it
still exists)
- What we have used this information for
- How the information was collected
- Who else has had access to this information.
6. Access to your information (In adherence
with NPP 6)
Upon request, we can:
- Show you the information we hold about you
- Give you an opportunity to alter this information.
7: Identifiers (In adherence with NPP 7)
We do not use Commonwealth Government identifiers
(Medicare Numbers etc.) in any area of our information
collection or usage. Unless in a case where we
are an agent of a particular Government department,
and in such a case, all Government privacy policies
would apply.
8. Transfer Overseas (In adherence with NPP
9)
We only transfer your information overseas if
you consent to do so. If in the case of your
information being transferred overseas, it is
with the provision that your information is treated
as it would be in Australia.
9. Collection of sensitive information (In
adherence with NPP 10)
If the form asks you for the supply of sensitive
information:
- racial or ethnic origin;
- political opinions;
- membership of a political association;
- religious beliefs or affiliations;
- philosophical beliefs;
- membership of a professional or trade association;
- membership of a trade union;
- sexual preferences or practices;
- criminal record or health information about
an individual.
you must only enter this information if you
agree to our collection of this information,
in adherence of this Privacy Policy.
11. Complaints
If you have a complaint about the way we have
handled your personal information, please contact us.
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